Your Privacy Matters
at 77p77

Section 01

Introduction

77p77 is committed to protecting the privacy and personal data of every player who uses our platform. We recognise that the information you share with us is sensitive, and we take our responsibility to handle it with integrity seriously. This policy has been written to be transparent, readable, and comprehensive, so that you understand exactly how your data is used at every stage of your relationship with 77p77.

This Privacy Policy applies to all personal data collected through the 77p77.io website, mobile-optimised platform, live chat support, email correspondence, and any other channel through which you interact with 77p77. It applies to all registered players as well as to visitors who browse the Platform without registering an account.

This policy should be read alongside the 77p77 Terms & Conditions, which govern your overall use of the Platform. Where this Privacy Policy refers to a term defined in the Terms & Conditions, that definition applies here as well.

Section 02

Data We Collect

77p77 collects personal data only to the extent necessary to operate a safe, secure, and compliant betting and gaming platform. We do not collect data beyond what is required for the legitimate purposes described in this policy. The categories of personal data we collect are set out below.

2.1 Registration and Identity Data

When you create a 77p77 account, we collect your full name, date of birth, email address, mobile number, and a username of your choosing. Depending on your account activity and transaction volume, we may subsequently request additional identity documents including a national identity card (NID), passport, or driving licence. This is part of our know-your-customer (KYC) process and is required to comply with anti-money-laundering obligations.

2.2 Financial and Payment Data

To process your deposits and withdrawals, we collect details of the payment methods you use. For mobile financial services such as bKash, Nagad, Rocket, and Upay, this includes the mobile wallet number registered to your name. For card payments via Visa or Mastercard, we collect the card type and last four digits. We do not store full card numbers on our servers; card transactions are processed through PCI-DSS compliant payment gateways.

2.3 Transaction and Gameplay Data

We maintain detailed records of all financial transactions on your account, including deposit amounts (in Bangladeshi Taka ৳), withdrawal requests, bonus credits, and any adjustments made by our team. We also record your betting and gaming activity, including the games you play, bet amounts, outcomes, and session durations. This data is essential for account management, dispute resolution, and responsible gaming monitoring.

2.4 Technical and Device Data

When you access the Platform, our servers automatically collect certain technical information including your IP address, device type (mobile or desktop), browser type and version, operating system, and session timestamps. This data is used for platform security, fraud detection, and service optimisation. We do not use this data to build advertising profiles.

2.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications. This enables us to maintain service continuity, resolve disputes, and improve the quality of our support. Support communications are treated as confidential and accessed only by authorised personnel.

Section 03

How We Collect Your Data

77p77 collects your personal data through the following channels:

• Direct interactions: Information you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, server logs, and similar tracking technologies described in Section 9 of this policy.
• Third-party sources: Identity verification data from document verification providers; fraud risk data from fraud-detection services; transaction data from payment processors including bKash, Nagad, and Rocket.
• Responsible gaming tools: Data generated when you activate responsible gaming features such as deposit limits, cool-off periods, or self-exclusion, which is recorded and used to enforce those restrictions across the Platform.

Section 04

How We Use Your Data

77p77 uses your personal data for the following specific purposes:

• Account management: Creating and maintaining your player account, verifying your identity, communicating account-related notifications, and processing account closure requests.
• Payment processing: Executing deposit and withdrawal transactions via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and maintaining accurate financial records.
• Regulatory compliance: Meeting anti-money-laundering (AML) obligations, performing sanctions screening, and cooperating with law enforcement or regulatory authorities where required by law.
• Fraud and security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, collusion, and other prohibited conduct defined in the Terms & Conditions.
• Responsible gaming: Monitoring player behaviour for signs of problem gambling, enforcing responsible gaming tools activated by players, and providing proactive interventions where our data suggests a player may be at risk.
• Product improvement: Analysing aggregated usage data to improve Platform performance, navigation, game selection, and overall player experience.
• Communications: Sending transactional emails and notifications relating to your account, deposits, withdrawals, and promotions you have opted into. We do not send unsolicited marketing communications to players who have not opted in.
• Dispute resolution: Using transaction records, gameplay data, and support communications to investigate and resolve disputes raised by players or identified by our team.

Section 05

Legal Basis for Processing

77p77 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is required to perform our contract with you — namely, operating your player account, processing transactions, and delivering the services you have signed up for.
• Legal obligation: Processing that is required to comply with applicable laws, including anti-money-laundering regulations, age verification requirements, and reporting obligations to regulatory authorities.
• Legitimate interest: Processing carried out for the legitimate interests of 77p77, such as fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing (for example, sending optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Section 06

Data Sharing & Disclosure

77p77 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary financial data with your chosen payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). Each payment provider operates under its own privacy policy and data protection obligations. 77p77 is not responsible for the data practices of payment providers once data has been transmitted to them as part of a transaction you initiated.

6.2 Identity Verification Providers

Where identity verification (KYC) is required, we share the relevant identity documents and personal details with our designated verification provider. This provider is contractually bound to use the data solely for verification purposes and to maintain appropriate security standards.

6.3 Game Technology Providers

Game providers such as Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe may receive limited technical data (such as a pseudonymous player identifier and session token) in order to deliver their games within the 77p77 Platform. These providers do not receive your full personal profile and are bound by data processing agreements that restrict their use of any data shared with them.

6.4 Legal and Regulatory Authorities

77p77 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or other legal process. In such cases, 77p77 will disclose only the data specifically required and will, where permitted by law, notify the affected player of the disclosure.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of 77p77's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

Section 07

International Data Transfers

77p77 operates a platform that serves players based in Bangladesh. Some of our service providers — including certain game technology providers and identity verification partners — may be located outside Bangladesh, which means your personal data may be transferred to and processed in other countries.

Where such international transfers occur, 77p77 takes steps to ensure that your data receives an equivalent level of protection to that described in this policy. These steps may include entering into standard contractual clauses with the recipient, or relying on other lawful transfer mechanisms as appropriate.

By using the 77p77 Platform and submitting your personal data, you acknowledge and agree that your data may be transferred internationally as described in this section.

Section 08

Data Retention

77p77 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to maintain your player account, and to comply with our legal obligations. The specific retention periods applicable to different categories of data are summarised below:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping requirements.
• Transaction and financial data: Retained for a minimum of five years from the date of each transaction, as required by applicable financial regulations.
• Gameplay and betting data: Retained for three years from the date of the relevant session or bet, unless a longer period is required for dispute resolution or compliance purposes.
• Support communications: Retained for two years from the date of the last communication in a given support thread, unless the subject matter requires longer retention (e.g., an unresolved dispute or regulatory inquiry).
• Technical and usage data: Retained for 13 months on a rolling basis, after which it is aggregated or anonymised.

When personal data is no longer required for the purposes set out above and no legal obligation requires its retention, 77p77 will securely delete or irreversibly anonymise it.

Section 09

Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide analytical information to the website operator. 77p77 uses cookies and similar tracking technologies on the Platform for the purposes described below.

9.2 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as session management, account authentication, and security protections. These cookies cannot be disabled without rendering the Platform non-functional.
• Analytical cookies: These cookies allow us to measure how visitors use the Platform — which pages are visited most often, how long sessions last, and where users navigate from. This information is used in aggregated, anonymised form to improve the Platform. We do not use this data to identify individual users.
• Functional cookies: These cookies remember your preferences (such as language settings or display preferences) to provide a more personalised experience on return visits.

9.3 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please be aware that disabling strictly necessary cookies may impair your ability to use the Platform. Instructions for managing cookies in the most common browsers are available through each browser's help documentation.

Section 10

Your Rights Over Your Personal Data

As a player on the 77p77 Platform, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with your request and sufficient information to verify your identity.

• Right of access: You may request a copy of the personal data we hold about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. We will action verified correction requests promptly.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the legal basis), or where you object to processing and we have no overriding legitimate grounds. Please note that the right to erasure is not absolute — we may be required to retain certain data to comply with legal obligations even after an erasure request.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a correction request is being verified, or where you have objected to processing and verification is pending.
• Right to data portability: Where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a portable format so that you can transfer it to another service provider.
• Right to object: You may object to processing carried out on the basis of legitimate interest, including profiling. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where we process your data on the basis of consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal date.

Section 11

Children & Minors

The 77p77 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account, use the Platform, or submit any personal data to 77p77.

If 77p77 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately close the relevant account, delete all associated personal data, and take any steps required to address the situation. Parents or guardians who believe a minor may have registered an account on 77p77 are asked to contact us immediately at [email protected].

Section 12

Security Measures

77p77 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform
• Encrypted storage of sensitive personal and financial data on access-controlled servers
• Role-based access controls that limit internal access to personal data to authorised personnel with a documented operational need
• Regular security assessments and vulnerability testing of the Platform infrastructure
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access
• Continuous monitoring of Platform activity for anomalous patterns that may indicate a security incident
• Staff training on data protection obligations and secure data handling practices

While 77p77 takes all reasonable steps to protect your personal data, no platform can guarantee absolute security. You also have an important role to play in keeping your account secure — please use a strong, unique password, keep your login credentials confidential, and notify us immediately at [email protected] if you suspect any unauthorised access to your account.

In the event of a personal data breach that poses a risk to your rights and freedoms, 77p77 will notify affected players without undue delay and will take all appropriate steps to investigate, contain, and remediate the breach.

Section 13

Changes to This Privacy Policy

77p77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements in how we communicate our privacy commitments to players. When we make material changes to this policy, we will notify registered players via the email address associated with their account at least 7 days before the changes take effect.

Non-material changes — such as typographical corrections or minor clarifications that do not alter the substance of any provision — may take effect immediately upon publication. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the Platform and may request account closure by contacting [email protected].

Section 14

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77p77 processes your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, and we aim to respond to all privacy-related enquiries within 2 business days.

You may reach us by email at: [email protected]

Please include your registered username and a clear description of your query or request so that our team can assist you as efficiently as possible. For rights requests under Section 10 of this policy, please also include sufficient information to verify your identity.

Our support team operates on Bangladesh Standard Time (BST, UTC+6) and all correspondence is handled in English.